What the work looked like, and who it was for.

Boeing

Aerospace manufacturing

What they neededVulnerabilities identified, catalogued and patched across a large application portfolio, in a high-consequence, tightly regulated environment.

What Onshore didA dedicated team of security analysts and developers scanned every application using Veracode, AppScan and Boeing’s own tooling, then carried the findings through remediation, with automation built into the pipeline.

Ameren

Electricity and gas utility

What they neededPhysical and cyber security systems had grown apart, identity and access administration was short of people, and impending retirements were about to take provisioning knowledge out of the building.

What Onshore didUnified the separate security systems onto one managed platform covering 47 critical applications, run by a dedicated team around the clock, with regulatory compliance and upgrades kept current.

Nike

Sportswear

What they neededAn internal identity and access team was absorbed by day-to-day access management for a global workforce and could not reach its strategic work.

What Onshore didStood up a dedicated IAM team covering incident management, access provisioning and certificate management for more than 60,000 employees, continuously.

Seaboard Marine

Ocean transportation and logistics

What they neededDaily operations ran on an ageing AS400, and the expertise to maintain and extend it was becoming scarce.

What Onshore didDesigned a new interface in Java and Spring Boot and converted the AS400 screens behind it, so the platform could be moved off gradually while critical functions kept running.

Jones Lang LaSalle

Commercial real estate

What they neededDevelopment capacity to build and maintain the software used to test IoT devices across a very large international property portfolio.

What Onshore didBuilt a monitoring and test system in C#, .NET, SQL Server, Azure and Angular, reporting on temperature, room occupancy and other conditions across the estate.

PulteGroup

Homebuilding

What they neededA rebuild of business-critical corporate systems and improvements to customer-facing applications, without the internal capacity to carry both.

What Onshore didProvided a team of 38 across five squads handling day-to-day .NET development and maintenance, so the in-house team could hold architecture and long-range planning.

A national home infusion therapy provider

Healthcare · current engagement

What they neededA business-critical reporting and workflow platform has aged. Issues have to be resolved and enhancements delivered, and all of it has to stay inside the security and compliance obligations that apply to patient data.

What Onshore didRuns a managed application support model: defect resolution across reporting, SQL and workflow, performance tuning, continuous enhancement delivery, and HIPAA-aligned operational processes under a Business Associate Agreement — with LightHouse methods used to speed up troubleshooting and documentation.

Little Caesars

Restaurant group

What they neededTo move the platform connecting online orders to stores from on-premises servers into Azure, without disrupting service.

What Onshore didA dedicated development and quality-assurance team carried the migration and the development that followed it.

Mastercard

Payments

What they neededCapacity to process and analyse merchant data at very large scale, so that market insight could be delivered to their own customers.

What Onshore didData cleansing, ETL, analysis, reporting and visualisation, run from the rural delivery centres.

Centene

Managed healthcare

What they neededTwo things at once: a support desk that resolved tickets faster, and report development that could keep pace with acquisitions and state compliance requirements.

What Onshore didEmbedded people to assess, document and improve the processes, then ran business-intelligence application support and report development on ITIL practice.

Presagis

Aerospace software

What they neededDO-178 certification for safety-critical aircraft software — a standard that demands sustained, documented quality assurance.

What Onshore didDedicated quality-assurance teams working solely on the certification evidence and the testing behind it.

AARP

Membership and advocacy organisation

What they neededTesting capacity had fallen behind an IT transformation, and the goal was to automate the bulk of it without growing the team.

What Onshore didBuilt automation frameworks for AARP’s existing manual testers to use, and cross-trained them onto it — so the capability stayed with their own people.

Panera Bread

Restaurant group

What they neededKitchen capacity outran the front of house, so orders were lost to waiting; digital ordering had to be aligned to what the kitchen could actually produce.

What Onshore didBuilt menu data management on an Oracle database with APEX administration forms, giving the digital ordering systems one source of truth.

SharkNinja

Home appliances

What they neededAn Oracle Fusion ERP test environment and the test cases to go with it, for a US market expansion.

What Onshore didDeployed a test architect to configure the Oracle Fusion test architecture, with a QA team to build and run the cases.

Bank of America

Financial services · banking

What they neededA multinational bank serving consumers, businesses and governments needed high-touch support for its customers and its revenue-generating teams, through a single point of contact for a global user population — and under the security and compliance standards a regulated institution is held to.

What Onshore didFirst- and second-line support end to end, with a continuous-improvement process behind it covering quality assurance and knowledge management, and an onboarding programme that brought new employees up to speed faster.

JP Morgan Chase

Financial services · banking

What they neededConsistent support for internal users and revenue-impacting teams across diverse business units and global operations, through a single point of contact, while holding to the security, compliance and regulatory standards of a financial-services environment.

What Onshore didDedicated first- and second-line teams handling routine incidents and complex technical issues alike, a continuous-improvement framework covering quality assurance, knowledge management and root-cause analysis, and an onboarding enablement programme for new associates.

McWane

Water distribution and infrastructure

What they neededIT support that closed issues rather than accumulating them — ticket volumes, unresolved issues and help-desk turnover were stalling initiatives.

What Onshore didTook over first- and second-line support and established a continuously staffed support centre covering every time zone the business operates in.

Jones Lang LaSalle

Commercial real estate

What they neededPersonalised, non-scripted support for a suite of real-estate applications, meeting security and compliance requirements across global operations, through one point of contact.

What Onshore didA dedicated support team with named subject-matter experts for each product in the suite, working directly with the product owners.

A major US truckload and intermodal carrier

Transport and logistics

What they neededA help desk for drivers and staff that answered consistently — delays and abandoned calls were reaching delivery schedules and reporting accuracy.

What Onshore didStood up an ITIL-based service desk with first- and second-line teams and a continuous-improvement practice alongside it.

OrderPerfect.ai

Restaurant technology

What they neededA way to take orders in natural language across phone, email and text, in real time, landing in the POS systems already in place.

What Onshore didDesigned and built a GenAI platform on OpenAI models, tuned for real-time conversational latency and integrated with the existing POS estate.

City BBQ

Restaurant group

What they neededA service-desk platform that could scale with the business, and that did not block the use of AI and automation.

What Onshore didMigrated customer support from ZenDesk to ServiceNow and built AI into it — a virtual agent for common queries, AI-assisted knowledge suggestions for agents, automated queue management, and integration with the existing CRM.